Chris Pickard, President & Bonnie Chan, Vice President
On the cybersecurity front, in the day and age where threats such as malware, viruses, ransomware, and phishing continue to keep companies on their toes, Xylotek assists SMBs in dealing with internal as well as external security challenges and threat-proofing their technology change. The company partners with entities such as Fortinet, AT&T/Alienvault, Microsoft and ESET to provide comprehensive security solutions to their clients.
With its primary security partner, Fortinet, Xylotek implements endpoint protection, layers on cloud components, as well as advanced email threat protection software for small and medium-sized businesses. The company also leverages the Fortinet Security Fabric that links various security sensors and tools together to collect, coordinate, and respond to malicious behavior that occurs on an organizations’ network in real-time. Taking a proactive approach to security, Xylotek invested in the managed SIEM product from AT&T/AlienVault to monitor their clients’ network and server for potential security threats and deliver real-time analysis and response on security alerts.
In addition to continually adapting to the latest trends of the industry, from a managed services standpoint, Xylotek is also a one-stop-shop technology solutions partner for their clients. From hardware, software, IT services, remote monitoring management (RMM), ongoing support, to consulting, Xylotek delivers it all. “We customize our services and solutions as per the clients’ requirements to bring more value and meaning to their business,” says Chris Pickard, President of Xylotek. He further asserts that following a standard onboarding process, Xylotek understands customers’ expectations and assigns a senior member to ensure that the deployment of technology and solutions is in the best interest of clients both from technology and business perspective. The company leverages ConnectWise to give it more visibility into the performance metrics of the business, such as revenue, cost, utilization, and profit margins and enabling Xylotek to identify key areas of improvement.
We focus on building long term relationships with our clients and understanding their business and then we aim to create customized solutions to help them achieve those goals
With ConnectWise Automate RMM, Xylotek proactively monitors client’s endpoints, networks, computers, and software.
Evidently, Xylotek helps its clients from various verticals with their entire tech transformation journey. The success story of one of their clients best exemplifies Xylotek’s value proposition. Over the years, the client had grown “a mixture of technologies and solutions,” as Pickard describes, and most of their system were failing to deliver the desired performance. Xylotek helped them by improving the user satisfaction related to their computing environment and by bringing in a consistent and common platform that could be leveraged by their customers. Xylotek also implemented Fortinet firewalls. The company is now expanding the organization’s basic wireless solutions with Fortinet to deliver a fully meshed Wi-Fi for the client’s production environment, which will improve productivity and performance within their business. Moreover, from a security standpoint, layering on the FortiMail cloud component enabled them to reduce the numerous email-borne threats faced by their end-users daily.
“We focus on building long term relationships with our clients and understanding their business, and then we aim to create customized solutions to help them achieve those goals,” says Bonnie Chan, Vice President of Xylotek. Having carved their niche by serving clients across Canada and the U.S., Xylotek, looking ahead, emphasizes on continuing to build its technical team to grow in the North American market and continuing to excel at service delivery and customer service .